Legal

cardmarket.pro is operated by CARDMARKET Ltd, a limited company incorporated under the laws of the Hong Kong Special Administrative Region, with its registered office at 8/F., China Hong Kong Tower, 8–12 Hennessy Road, Wan Chai, Hong Kong. The company is represented by its directors.

CARDMARKET Ltd is the contracting party for the use of the platform, the issuer of receipts for balances and fees, and responsible for all content that originates from the company itself. The information on this page applies to every language version of cardmarket.pro and to the associated mobile applications.

Enquiries of any kind reach us at hello@cardmarket.pro. Every message sent to this address is automatically recorded as a case in our support system; the sender immediately receives an acknowledgement with a case number under which the enquiry is handled and answered. Anyone referring to an order, a collection or inventory import, or a claim is best served by quoting the related number so the case can be assigned straight away. Signed-in users can follow the complete history of their enquiries at any time under “My tickets” in their account.

The same address applies to data protection requests, notices of infringements, enquiries from authorities and the press, and to business partners and sellers interested in access to the platform.

cardmarket.pro is an online marketplace and a collection tool for trading cards. Verified professional sellers offer single cards, sealed products and accessories through the platform. CARDMARKET Ltd provides the technical infrastructure, the catalogue and price data, the handling of payments and balances, and customer service.

Purchase contracts for the items offered are concluded exclusively between the respective seller and the buyer. CARDMARKET Ltd does not become a party to those contracts and does not act as a seller. The identity and contact details of the seller are shown in the offer, in the order confirmation and in the order documents. Complaints arising from a purchase are handled through the platform’s claims process, in which CARDMARKET Ltd mediates between the parties and decides within the scope of buyer protection.

CARDMARKET Ltd is responsible for the content it creates itself, in particular catalogue data, price references, help articles and editorial contributions. Offers, item descriptions, photos, condition statements and seller profiles originate from the respective sellers, who are themselves responsible for their accuracy and lawfulness.

CARDMARKET Ltd verifies sellers before activation, monitors the platform for violations of the law and of the terms and conditions, and removes unlawful content without delay once it becomes aware of it. Notices of unlawful content, infringements or counterfeits are received at hello@cardmarket.pro and handled with priority.

The reference prices, trends, averages and history charts shown on cardmarket.pro are based on observed market data and are updated regularly. Figures for realised sales come from completed transactions on cardmarket.pro and from completed transactions on eBay; they are presented as median, range and individual values and are labelled by source. eBay is a trademark of eBay Inc., with which CARDMARKET Ltd is not affiliated.

All price figures serve solely to inform about the market. They are neither offers by CARDMARKET Ltd, nor an assurance of an achievable selling price, nor investment, tax or legal advice. The value of a collection as shown in the Collector is a computed estimate based on this data and may differ from the proceeds actually achievable.

The design of the platform, the software, the texts, the database structure and the editorial content are protected by copyright and belong to CARDMARKET Ltd. Reproduction, distribution or automated evaluation, in particular the systematic extraction of catalogue and price data, requires prior written consent.

Card names, card images, set names, logos and game titles are trademarks and protected works of their respective rights holders. Pokémon is a trademark of Nintendo; card artwork and characters are copyrighted works of Nintendo, Creatures Inc. and GAME FREAK inc. Magic: The Gathering is a trademark of Wizards of the Coast LLC; other games and their designations are trademarks of their respective publishers. PSA, BGS, CGC, SGC, ACE and TAG are trademarks of the respective grading companies. cardmarket.pro is not affiliated with, endorsed by or sponsored by any of these companies. Trademarks are used solely to describe the items offered.

CARDMARKET Ltd prepares its own content with great care but gives no warranty for the completeness, accuracy and currency of catalogue and market data, which are compiled from a large number of sources. The operators of external websites linked from cardmarket.pro are solely responsible for their content; no infringements were apparent at the time of linking, and no continuous monitoring takes place without specific indications.

In all other respects the liability of CARDMARKET Ltd is governed by the platform’s terms and conditions. The mandatory rights of consumers remain unaffected.

For complaints about an order, the claims process on the platform is the fastest route: the case is documented, the seller responds, and CARDMARKET Ltd decides if the parties do not reach an agreement. CARDMARKET Ltd is neither obliged nor willing to participate in dispute resolution proceedings before a consumer dispute resolution body. For matters that do not relate to a specific purchase, contact remains open via hello@cardmarket.pro.

Which data cardmarket.pro processes, for which purposes and with which rights for data subjects is described in the privacy policy. Requests for access, rectification, erasure or objection are addressed to hello@cardmarket.pro; they are recorded in the support system and answered within the statutory time limits.

The use of the platform is governed by the law of the Hong Kong Special Administrative Region. Consumers retain the protection of those mandatory provisions that cannot be derogated from by agreement under the law of the country of their habitual residence.