Shipping and delivery

When should I use "Confirm receipt"?

Confirm receipt only once you have actually received the shipment and checked its contents. The confirmation view explains the specific effects on the order and payment flow. A receipt confirmation is not presented as a blanket waiver of existing rights or as confirmation of authenticity; report a visible problem via the dedicated problem function.

Article ID HC-025

More questions? Our support is here.

Describe your request in the ticket form. You receive a ticket number by e-mail, and replies appear under “My tickets”.

Or by e-mail to hello@cardmarket.pro – every message is recorded as a ticket automatically and confirmed with a ticket number.

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